Crown Computers

Delivery & Returns Policy

What Is The Delivery Policy?

For Standard Delivery - your order will be delivered within 5 working days.

Orders dispatched Monday to Friday - delivered Monday to Saturday 9am-6pm.

Delivery

Deliveries will be carried out by third party couriers, however please note:

The price of the goods does not include delivery by us to you.

The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price.

The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place.

You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately.

Insofar as you report any transit damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.

In respect of any transit damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

Missing Items

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. These parcels will be numbered. If having checked all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.

Returns

In addition to your Statutory Rights, Crown Computers offers the following rights of return:

Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note that the removal of security tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.

Returns must be made within 14 days with proof of purchase.

Refunds will be provided against the original form of tender.

If the products have decreased in value due to the way you have handled them, we may deduct the amount of such loss from the amount reimbursed to you. If you are returning your product by post, please include your personal details and the best way for us to get in touch with you, otherwise we will be unable to process your refund.

This policy may be changed from time to time at our discretion.

To help us help you, please ensure that you include a fully completed copy of our Returns Form is enclosed - as returned items with *no fully completed returns form* will be rejected.

You can download our returns form here:
https://www.crown-computers.co.uk/downloads/returns-form.pdf

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